Refund policy

Returns & Refunds

We put a huge amount of care into every single order, but we know that sometimes things don't work out, and that's okay. We're always happy to help.

Because everything is handmade in small batches, you may notice slight variations in colour, texture, or scent throw from batch to batch. This is completely normal and part of the charm of buying handmade - no two batches are ever exactly the same.

Changed your mind?
Not a problem. We'll gladly offer a refund or exchange on any unused items returned in their original, undamaged packaging. Simply get in touch within 14 days of receiving your order to let us know, then return the item to us within a further 14 days.

Please note that as a small independent business, we're unable to cover the cost of return postage for change-of-mind returns. We appreciate your understanding on this.

We are also unable to provide a refund for personalised items unless they were damaged in transit.

Received something damaged or not quite right?
We're so sorry if this has happened. Please drop us an email at contact@zalizaco.com or use our contact form on our website within 48 hours of receiving your order, and include a photo if you can - it really helps us sort things quickly. We'll get a replacement or full refund arranged for you straight away, and we'll always cover any return postage costs where an item is faulty or damaged.